Monotone / Services / Maintenance & Support
Maintenance & Support.
Ongoing care that keeps everything we build fast, secure, and quietly dependable.
Quietly dependable
Updates, monitoring, and support—working in the background to keep your website at its best.
Once a Monotone site is live, it stays secure, up to date, and running properly. Updates, backups, security monitoring, performance checks, content changes, all on an ongoing basis. Issues are caught early through automated monitoring, not after a customer reports a broken page. Every task we perform is logged and reported. Whether you need a small text change or an emergency fix at short notice, there's a clear process for requesting it and a defined timeframe for completion.
Explore the disciplines
Security & Updates
- WordPress Core Updates
- Plugin & Theme Updates
- Security Patches
- Malware Scanning & Removal
- Firewall & Login Protection
Your CMS, plugins, and theme files are kept up to date with security patches applied as they're released. Every update is tested in a staging environment before it touches your live site, so nothing breaks unexpectedly. Regular malware scans and vulnerability monitoring run in the background.
If a security issue is detected, we act on it immediately, not at the next scheduled window. You receive a log of every update applied: what was done and when.
Backups & Monitoring
- Automated Daily Backups
- Off-Site Backup Storage
- Uptime Monitoring
- Downtime Alerts
- Backup Restoration
Automated daily backups of your entire website, files and database, stored securely off-site. Your site is monitored around the clock for uptime, and you're alerted immediately if it goes down. Restoring from a backup is fast and tested regularly to make sure it actually works when needed.
You always have access to your backup history, and we retain enough restore points to roll back to any recent version.
Performance Checks
- Speed Audits
- Core Web Vitals Monitoring
- Database Optimisation
- Image & Asset Optimisation
- Caching Configuration
Regular speed audits and Core Web Vitals monitoring. These are the metrics Google uses to assess loading speed, responsiveness, and visual stability. When performance drops, we identify the cause and fix it, whether that's bloated images, unoptimised code, slow plugins, or a database that needs cleaning.
Every fix is documented with before-and-after measurements. The goal is a site that stays fast consistently, not just on launch day.
Content Updates
- Text & Image Changes
- New Page Additions
- Menu & Navigation Edits
- Layout Adjustments
- Seasonal & Promotional Updates
The day-to-day content changes your website needs. Updating text, swapping images, adding new pages, adjusting menus, editing layouts. Every change request follows a simple process: you tell us what needs updating, we make the change, you review it before it goes live.
Turnaround times are defined in your support plan so you know exactly when to expect completion. This covers routine updates, not full redesigns. Those are scoped as separate projects.
Bug Fixes
- Broken Feature Repairs
- Display & Layout Issues
- Cross-Browser Fixes
- Plugin Conflicts
- Emergency Support
When something breaks, a form that stops submitting, a layout that looks wrong on certain browsers, a feature that worked yesterday and doesn't today, we diagnose it and fix it. Cross-browser display problems, mobile rendering issues, plugin conflicts, broken functionality.
Emergency support is available for critical failures that affect your ability to take enquiries or process orders. Every fix is tested and documented, and we flag recurring issues that point to deeper problems worth addressing.